BTOM Consultants — People, Systems, Results

The Program

The Great Manager Operating System

A step-by-step system that teaches you the mindset and behaviors of great managers, refined and tested for over 15 years. Learn it in 90 days, and use it with your real team while you learn.

See Pricing

Watch to learn why we need more Great Managers, and why I created this program.

How It Works

Three steps. Ninety days. A new way to manage.

  1. 1

    Assess

    Start with my proprietary Manager Style & Rating assessment to see where you stand today.

  2. 2

    Learn

    Work through one topic each week, focusing on 3–4 practical points at a time so it actually sticks.

  3. 3

    Apply

    Use each behavior with your team right away, and bring what happens back for feedback and coaching.

Built and tested with teams of every size, in every industry, for-profit and not-for-profit alike.

Program Option

Everything included in Management Support.

One complete plan, built around you and the behaviors that matter most for your team.

Management Support

A customized training plan and guided sessions with Brian to put the key behaviors of great managers into practice.

$1,497one-time investment

Get Started with a Free Call

What's included

  • 30-minute evaluation sessionMeet with Brian to assess where you are and create your customized training plan.
  • 9 coaching sessions (45 minutes each)Review the key behaviors and build the plan to implement them with your team.
  • 1 year of paid Substack community accessOngoing insights, discussion, and support from Brian and fellow managers.
  • All program tools & documentationFull access to every tool, template, and resource in the program.

The Great Manager Program Works

Comments from recent class participants.

  • “I would highly recommend this management training class. I have been in my current management role for over five years, and I was still able to learn new procedures and new ways to support and train the agents I work with. Brian was very helpful and always willing to walk us through the assignments when needed. His feedback after each assignment helped me feel more confident and comfortable in my role.”

    Belinda M.CCM Consulting

  • “I would recommend the Great Manager Program if you're looking to improve your leadership skills, understand how to motivate and manage teams effectively, improve your ability to make strategic decisions. This training gave me a great way to build confidence as a leader and broaden my perspective on managing both people and processes.”

    Laurie B.CCM Consulting

  • “Brian has been incredibly helpful to me in my role as manager. His systematic and logical method of instruction has helped me to learn and practice the skills that I need to work and communicate more effectively with my team and fellow managers.”

    Annmarie T.Prospect Heights Public Library

  • “I would definitely recommend this training. Brian was very successful at providing practical insight examples and tools I can apply in my current role. Brian was very open to questions, and the material was well-structured and engaging.”

    Marie W.CCM Consulting

  • “Brian is an excellent coach, mentor and champion and I always knew that any issue could be freely discussed and a solution found.”

    Lori M.Sears Holding Company

  • “Really liked breaking out the topics into smaller areas so we could focus on key points and practice in our real environments.”

    Kristin T.Hinsdale Humane Society

  • “The way this training is structured - one topic each week - is very helpful in understanding the theory behind each lesson.”

    Jessica H.Hinsdale Humane Society

FAQ

Questions, answered.

Still wondering if the program is right for you? Book a free call and ask Brian directly.

What does Management Support include?

A 30-minute evaluation session to create your customized training plan, nine 45-minute sessions to review the key behaviors and build your plan to implement them, one year of access to the paid Substack community, and access to all tools and documentation in the program.

How long do I have access to the community?

Your Management Support plan includes one full year of access to the paid Substack community.

What is the Great Manager Operating System?

The Great Manager Operating System is a middle manager system that teaches you the mindset and behaviors needed to be a Great Manager. These behaviors have been refined and tested for over 15 years and have been proven to work. It is designed for new managers, however, managers of any experience level can learn from these behaviors.

Does this system apply to any manager, regardless of industry, company size, or experience level?

I've taught this system to managers in every industry, in companies of all sizes, and with experienced and novice managers, and it has worked. I've taught it to for-profit and not-for-profit organizations as well. The only exception is the mindset of the manager. You have to make changes and you have to be willing to try things. If your default mindset is the status quo, this system is not for you.

How fast will I see results?

Everyone is different, so results will vary. However, because we focus on behaviors that are learned and implemented quickly, most people see some results very quickly, usually in the first few weeks. As these behaviors start to stack and build on each other, the results just continue.

Can I really learn everything in 90 days?

It takes 90 days to learn and implement, but it takes a lifetime to perfect. No manager, and I mean NO MANAGER, is perfect. These skills take constant refinement and practice. Consider it like any sport: you can practice and get good, but if you don't keep practicing, you'll lose the skill.

What if my company won't like me implementing one of the behaviors?

This has never been a problem. In fact, we address this in the Manager Mindset portion of the system. Nothing in here is illegal or even controversial. Everything is proven to work. And to be honest, your organization doesn't pay that much attention to how you get things done, they only pay attention to if it gets done.

Will this work on my team? We are a little unique here.

Simply put, yes. This system is built and tested with teams of every size, in different industries, and in different organizational cultures. The behaviors taught are common in every situation. Will your team have some unique aspects? Of course, but the behaviors are flexible enough, and you will become expert enough, to adapt them to your needs. You get to use it in your org while you learn, and get feedback and coaching on how to apply it to your team.